Frequently Asked Question!
1. What types of Apple products do you sell?
We sell a wide range of Apple products, including iPhones, iPads, MacBooks, Apple Watches, AirPods, and accessories. Our inventory includes both new and certified pre-owned items.
2. How do I know if a product is new or used?
Each product listing will clearly indicate whether the item is new or pre-owned. Pre-owned products will include details on their condition and any signs of wear.
3. Do you offer a warranty on used products?
Yes, all of our pre-owned products come with a minimum 14-day checking warranty. Some products may have extended warranties, which will be detailed in the product listing.
Ordering and Payment
4. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), and Apple Pay.
5. Can I cancel or modify my order after it has been placed?
You can cancel or modify your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes.
6. Is it safe to shop on your website?
Yes, our website uses secure encryption technology to protect your personal and payment information.
Shipping and Delivery
7. What are your shipping options?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-3 business days.
8. Do you ship internationally?
Currently, we only ship within India. We are working on expanding our shipping options in the near future.
9. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.
Returns and Refunds
10. What is your return policy?
We offer a 14-day return policy for both new and used products. Items must be returned in their original condition and packaging. Please contact our customer service team to initiate a return.
11. How long does it take to process a return?
Once we receive your returned item, it will take 5-7 business days to process your return and issue a refund.
12. Who pays for return shipping?
If the return is due to a defect or an error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for the shipping costs.
Product-Specific Questions
13. Are the pre-owned products tested and certified?
Yes, all of our pre-owned products go through a rigorous testing and certification process to ensure they meet our quality standards.
14. Do you offer accessories and spare parts for Apple products?
Yes, we offer a variety of accessories and spare parts, including chargers, cables, cases, and more.
15. Can I trade in my old Apple device?
We currently do offer a trade-in program, but you will have to visit the store for a quick evaluation.
16. Are the prices negotiable?
Our prices are competitively set to provide the best value. However, we do offer seasonal discounts and promotions. Sign up for our newsletter to stay updated on the latest deals.
17. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
18. How do I know if a used product is right for me?
Each used product listing includes detailed information about its condition, features, and any potential imperfections. If you have any questions, our customer service team is here to help you make the best choice.
Contact Us| Exceptional Care!
